Shipping & Returns

Please note that we no longer accept payment online and therefore our checkout and online shipping options are not currently available. To order please choose one of the following options:

  1. Browse our site and then call us on 01989 76 22 75 to make payment via Debit or Credit card and arrange a time to collect your order. If you are outside our local area, or unable to visit our store for any reason, we are able to arrange reasonably priced delivery on the UK mainland (please ask for details when you call).
  2. Visit our store in Ross-On-Wye, browse our very extensive range (too many to list on our web site), and get personalised recommendations to suit your taste and budget from our resident expert.

 When you call us with your order, if you need us to arrange shipping please ask us as the Shipping option(s) described below may not apply in all cases depending on the size of your order.



Our standard delivery target is up to three working days and at a cost of £10 per delivered address, regardless of the number of cases (6’s and 12’s) which make up the one delivery drop.

If the value of the delivery is over £75 then we offer free delivery within mainland UK.

Delivery to the Scottish Highlands, some of the other remoter areas of Scotland, Northern Ireland and the islands (see below) can take an extra three days over our standard delivery of up to three days and the shipment cost is more.

Deliveries within mainland UK are undertaken end-to-end (“door to door”) by APC Overnight Limited (“APC”). APC manages deliveries to the islands (Channel Islands; the Isle Man and the Isle of Wight) also Ireland and overseas (as an export).

APC works internationally with Air Menzies International. APC are specialists in the safe and secure carriage of glass and of alcohol. APC will require the delivery to be signed for by an adult if a “signed for delivery” condition is your request.

If the cases are left in a secure location out of sight to the public then the cases and contents are your responsibility from the moment when they are deposited in your premises / home or left with a neighbour. APC reserve the right not to accept the signature of any person considered to be under the age of 18 (and not presenting satisfactory proof of age) or if the cases are expected to be left in an insecure location.


We will need your original delivery date / unique reference number and the delivery address; the chosen address (where the cases have been left out of sight) for the collection plus a mobile phone attended during the collection date.

The collection should take place within three working days of the booking date.

We accept full responsibility for your wine from the moment it is loaded onto our carrier’s vehicle.

If the collection fails to take place, then please contact this office and we will be pleased to rearrange for a more suitable day.

Once the wine is back with us, we will check the returns and refund the cost of cases and part cases, at the same price as you paid in the first instance to the credit card used to make the original purchase.


We confidently guarantee the quality and value for money every bottle which we sell.

If a wine fails to satisfy you, for whatever reason, then we will arrange to collect it and refund you with the original cost or replace the wine with a different wine to an equivalent price, at your preference.